QUESTION
BANK: BUSINESS STUDIES – XII
(I) Nature and Significance of Management
(1)
What do you mean
by effectiveness? (1)
(2)
How is
management a dynamic function? (1)
(3)
List any two
organizational objectives of management. (1)
(4)
Define
co-ordination. (1)
(5)
What is the main
objective of any organization? (1)
(6)
Why is
management considered as an intangible force? (1)
(7)
What should a
management do in order to ensure harmony in the organization? (1)
(8)
Give one
designation each of top and middle level of management. (1)
(9)
State two main
functions of top level of management. (1)
(10)
What are the
responsibilities of middle level of management? Mention any one. (1)
(11)
Which level of
management in direct touch with workers? (1)
(12)
Name any two
designations given to first line managers. (1)
(13)
Give one feature
which is common in management and science. (1)
(14)
Why management
is called inexact science? (1)
(15)
List any one
feature of management as profession. (1)
(16)
What is meant by
professional code of conduct? (1)
(17)
Name the
exercise of management which synchronizes the efforts of subordinates for
achievement of common purpose.
(1)
(18)
‘Management is
multidimensional’. Explain. (3)
(19)
‘Co-ordination
is an essence of management’. How? (3)
(20)
‘Management is a
behavioral science.’ Explain. (3)
(21)
“In the absence
of management the productive resources will remains resources and shall never
become production.” Explain the importance of management in the light of given
statement. (5)
(22)
What are the
features of management? Explain. (5)
(II) Principles of Management
(1)
What do you mean
by ‘Scientific Management’? (1)
(2)
Give one
difference between principle and technique.
(3)
Who gave the
concept of scientific management? (1)
(4)
What is the
purpose of fatigue study? (1)
(5)
What is the
purpose of motion study? (1)
(6)
What is the
purpose of time study? (1)
(7)
How are
management principles derived? (1)
(8)
Why is it said
that management principles are universal? (1)
(9)
What is required
to ensure harmony among workers and managers? (1)
(10)
Which principle
does functional foremanship violate? (1)
(11)
Which technique
of scientific management is an extension of principle of division of work &
specialization on the shop floor? (1)
(12)
Name the
technique of Taylor which is the strongest motivator for worker to reach
standard performance? (1)
(13)
Which principle
state ‘One Plan, One Boss’? (1)
(14)
Which principle
state ‘One Head, One Plan’? (1)
(15)
Give one effect
of principle of equity. (1)
(16)
What is meant by
mental revolution? (3)
(17)
Enumerate the
concept of ‘Gang-Plank’ with a suitable diagram. (3)
(18)
Explain
following principles of scientific management: (4)
(a)Harmony
not Discord (b) Science not Rule of Thumb
(19) Explain any three principles of management from the
following: (6)
(a)Division of work (b) Unity of command (c) Unity
of direction (d) Espirit-de-corps
(e) Parity between authority & responsibility
(20) Explain the importance of principles of management. (5)
(21)
What does the
principle of Equity/Initiative….. indicate?
(22)
(III) Business Environment
(1)
What is Business
Environment? (1)
(2)
State any two
dimensions of business environment. (1)
(3)
What is
liberalization? (1)
(4)
Which policy of
Indian Government has moved India towards globalization? (1)
(5)
Give one measure
taken by Indian Government to introduce liberalization? (1)
(6)
What do you mean
by disinvestment? (1)
(7)
What is
Globalization? (1)
(8)
Briefly explain
the concept of privatization with current example. (3)
(9)
What is the
difference between General and Specific environment? (3)
(10)
What is the
impact of change in Govt. Policy on business & industries? (4)
(11)
Discuss in
details the importance of business environment. (4)
(12)
Explain with
examples the various dimensions of business environment. (4)
(IV)Planning
(1)
What is
planning? OR Define planning as function of management. (1)
(2)
Name the primary
function of management. (1)
(3)
Planning is
futuristic. How? (1)
(4)
Planning is
continues process. How? (1)
(5)
Planning is a
mental exercise. How? (1)
(6)
Write the second
step in the process of planning. (1)
(7)
What is the
purpose of doing follow up action in planning? (1)
(8)
Write one
difference between policies and procedures. (1)
(9)
Write one
difference between rules and methods. (1)
(10)
Give one example
of ‘Budget’. (1)
(11)
A company needs
a details plan for its new project – ‘Construction of Shopping Mall’. What type
of plan is it? (1)
(12)
Name the aspect
which must be considered while forming business strategies. (1)
(13)
What are the
limitations of planning? (4)
(14)
What are the
importances of planning? (4)
(15)
What is
organizing? OR Define organizing as function of management. (1)
(16)
State first two
steps in the process of Pl
(V) Organizing
(1)
What is
organizing? OR Define organizing as function of management. (1)
(2)
What do you mean
by division of work? (1)
(3)
Name the process
of grouping the activities of similar nature? (1)
(4)
On what basis
can departmentalization be done? (1)
(5)
Which is the
last step of organizing function? (1)
(6)
Which type of
organizational structure is suitable for high degree of specialization? (1)
(7)
Where the
divisional structure is most suitable? (1)
(8)
Name the type of
organization in which official relationship exists among the members. (1)
(9)
Name the type of
organization which does not have predetermined objectives. (1)
(10)
What do you mean
by delegation of authority? (3)
(11)
‘Decentralization
facilitates quick decision making.’ Give reason. (3)
(12)
What are the
importances of organizing? (4)
(13)
‘Authority can
be delegated but accountability cannot be delegated.’ Explain. (5)
(VI)Staffing
(1)
Define staffing
as function of management. (1)
(2)
Name the first
two steps in the process of staffing. (1)
(3)
Give any one
difference between aptitude test and trade test. (1)
(4)
What is
selection? (1)
(5)
What is
recruitment? (1)
(6)
What do you mean
by placement? (1)
(7)
What do you mean
by orientation? (1)
(8)
What is
on-the-job training? (1)
(9)
What is
off-the-job training? (1)
(10)
Enumerate any
three limitations of internal source of recruitment. (3)
(11)
Enumerate any
three advantages of external source of recruitment. (3)
(12)
Mention the
steps involved in the process of selection of employees. (4)
(13)
What are the
advantages of training to organization? (4)
(14)
What are the
advantages of training to employees? (4)
(15)
Mention and
explain in brief any four on-the-job training methods. (4)
(16)
Explain in brief
the following: (6)
(a)
Placement
agencies
(b)
Websites
(c)
Campus
recruitment
(VII)
Directing
(1)
What is
directing? (1)
(2)
What are the
elements of directing? (1)
(3)
What is
supervision? (1)
(4)
What is
leadership? (1)
(5)
Give two
examples of financial incentives. (1)
(6)
Give two
examples of non-financial incentives. (1)
(7)
What is
grapevine network? (1)
(8)
What are the
semantic barriers of communication? (3)
(9)
Enumerate the
‘Circular Pattern’ of communication with suitable diagram. (3)
(10)
Write any one
pattern of formal communication with suitable diagram. (3)
(11)
Discuss the
importance of directing. (4)
(12)
What are the
qualities of good leader? (4)
(13)
What are the
importances of supervision? (4)
(14)
Explain the
principles of directing. (4)
(15)
Explain the
various types of non-financial incentives. (4)
(16)
What are the
importances of motivation? (5)
(17)
Explain Maslow’s
Need Hierarchy Theory of motivation. How it will be helps to management? (5)
(VIII)
Controlling
(1) What is controlling? OR Define controlling as
function of management. (1)
(2) ‘Controlling is looking back’. How? (1)
(3) ‘Planning is looking ahead.’ How? (1)
(4) What do you mean by ‘Budgetary Control’? (1)
(5) What is the basis of controlling? (1)
(6) Write and explain the step of controlling process by
which activities compel to standard. (3)
(7) What are the benefits of budgetary control? (3)
(8) What are the limitations of controlling? (4)
(9) What are the interrelationship between planning and
controlling? Explain. (4)
(10) Explain the process of controlling. (5)
(11) What are the importances of controlling? Explain. (5)
PART
B: BUSINESS FINANCE AND MARKETING
(IX) Financial Management
(1)
State the
meaning of financial management. (1)
(2)
The size of
assets, the profitability and competitiveness are affected by which decision?
(1)
(3)
What is primary
aim of financial management? (1)
(4)
Define business
finance. (1)
(5)
What is
financial management? (1)
(6)
What is
financial decision? (1)
(7)
What is finance
decision? (1)
(8)
What is
Investment decision? (1)
(9)
What is dividend
decision? (1)
(10)
What is floatation cost? (1)
(11)
State the main
sources of funds. (1)
(12)
What is working
capital? (1)
(13)
What is meant by
capital structure? (1)
(14)
What is fixed
capital? (1)
(15)
What is
financial planning? (1)
(16)
What are the
factors affect to finance decision? (3)
(17)
What are the
factors affect to capital structure? (4)
(18)
What are the
factors affecting fixed capital requirement? (4)
(19)
What are factors
affecting working capital requirement? (4)
(20)
What are the
importances of financial planning? (5)
(21)
What is ‘Trading
on Equity’? Explain why, when and how it can be used by business organization? (5)
(X) Financial Market
(1)
Explain the
concept of ‘Financial Market’. (1)
(2)
How do you
classify financial markets? (1)
(3)
What is ‘Money
Market’? (1)
(4)
What is ‘Capital
Market’? (1)
(5)
What is ‘Primary
Market’? (1)
(6)
What is
‘Secondary Market’? OR What is ‘Stock Exchange’? (1)
(7)
What is NSE? (1)
(8)
What is OTCEI? (1)
(9)
What is SEBI? (1)
(10)
What is ‘Call
Money’? (1)
(11)
What is
‘Commercial Paper’? OR Which instrument of money market is called bridge
financing? (1)
(12)
Name the market
having no physical location. (1)
(13)
Name the major
participant in money market. (1)
(14)
Name other name
of ‘Treasury Bill’. (1)
(15)
What is the
minimum amount of a treasury bill? (1)
(16)
What is the
maturity period of ‘Commercial Paper’? (1)
(17)
What is
‘Certificate of Deposits’? (1)
(18)
What are the
instruments of ‘Capital Market’? (any two) (1)
(19)
What is ‘New
Issue Market’? (1)
(20)
What is price
rigging? (1)
(21)
Write any six
instruments of money market. (3)
(22)
Explain the
objectives of NSEI. (3)
(23)
Explain the
objectives of OTCEI. (3)
(24)
What are the
protectactive functions of SEBI? (3)
(25)
What are the
regulating functions of SEBI? (3)
(26)
Distinguish
between ‘Capital Market’ and ‘Money Market’. (4)
(27)
What are the
functions of stock exchange? (5)
(28)
Mention and
explain the various methods of floatation’s in primary market? (5)
(XI) Marketing
(1)
What is meant by
‘Marketing’? (1)
(2)
What is
‘Marketing Mix’? (1)
(3)
What are the
elements of marketing mix? (1)
(4)
Explain the
production concept of marketing. (1)
(5)
Explain the
product concept of marketing. (1)
(6)
Explain the
societal marketing concept. (1)
(7)
What is ‘Branding’?
(1)
(8)
What is ‘Pricing’?
(1)
(9)
What is
labelling? (1)
(10)
What is channel of distribution? (1)
(11)
What is the
importance of packaging? (3)
(12)
Differentiate
between ‘Selling’ and ‘Marketing’. (3)
(13)
What is
‘Personal Selling’? How does it differ from ‘Advertizing’? (3)
(14)
What is
‘Packaging’? What are the three level of packaging? (4)
(15)
What are the
features of good branding? (4)
(16)
How is price
determined? OR What are the factors that affect pricing of a product? (4)
(17)
Explain the
following with example for each: (5)
(a)
Industrial
product
(b)
Consumer product
(c)
Convenience
product
(d)
Shopping product
(e)
Speciality
product
(18)
What is sales
promotion? Describe various methods of sales promotion. (5)
(19)
What are the
needs/advantages of ‘Advertizing’? (5)
(20)
What are the
objections/criticism/drawbacks to ‘Advertizing’? (6)
(XII)
Consumer
Protection
(1)
What do mean by
consumer protection? (1)
(2)
Who is the king
of a free market economy? (1)
(3)
What type of
complaint cases can be filed with ‘District Forum’? (1)
(4)
What type of
complaint cases can be filed with ‘State Commission’? (1)
(5)
What type of
complaint cases can be field with ‘National Commission’? (1)
(6)
Which Act
provides the setting up of three-tier machinery? (1)
(7)
While purchasing
electrical goods, which mark should consumers look for? (1)
(8)
Name the apex
institution under Consumer Protection Act, 1986. (1)
(9)
What can serve
as the proof of purchase made, for filing a complaint against defective
product? (1)
(10)
Name the quality
certification work used in case of food products. (1)
(11)
Briefly explain
the role of Consumer organizations and NGO’s in protecting and promoting
consumer interests. (4)
(12)
What are the
responsibilities of consumers? (4)
(13)
Briefly explain
the ways and means of consumer protection. (4)
(14)
Explain the redressal
mechanism available to consumers under Consumer Protection Act, 1986. (4)
(15)
What are the
importances of consumer protection from business point of view? (4)
(16)
What are the
importances of consumer protection from consumer point of view? (4)
(17) What are the consumer’s rights under the Consumer
Protection Act, 1986? (6)
IMPORTANT
TOPICS
(A) Management as Science, Art and Profession.
(B)
Levels of
management
(C)
Fayol’s
Principles: Unity of command, Unity of direction, Order, Scalar chain,
Espirit-de-corps, initiative, Division of work, Subordination of individual
interest to general interest.
(D)
Scientific
Management: Science not
rule of thumb, Harmony not discord. Differential wages plan, Fatigue study,
Motion study, Time study.
(E)
Business
Environment: Liberalization, Globalization, Privatization, Impact of government
policy on business & industries.
(F)
Limitations of
planning,
(G)
Elements of
delegation – Authority, responsibility and accountability
(H)
Staffing: Source of recruitment – Internal Source&
External Source (merits & demerits)
Methods of training – Apprenticeship, Internship, Job rotation,
Vestibule training.
(I)
Directing: Financial incentives & Non-financial
incentives, Qualities of good leader, Barriers to effective communication.
(J)
Controlling: Relationship between planning & controlling,
Budgetary control- meaning, benefits.
(K)
Financial Market: Instruments of Money
Market, Objectives of NSEI & OTCEI,
(L)
Marketing: Marketing philosophies, Classification of
products, Branding, Packaging, Labelling, Role and objections to Advertizing,
Sales Promotion – Methods, Personal selling.
(M)
Consumer
Protection: Consumers
Rights, Consumers Responsibilities, Legal redressal, Role of consumer
organization and NGO’s.
(N)
Importance of following topics:
Coordination,
Management, Planning, Organizing, Staffing, directing, Controlling, Business
environment, Delegation, Decentralization, Training, Supervision,
Communication, Financial planning, Consumer protection.
(O)
Distinctions:
Function &
Divisional Structure, Informal & Formal organization/communication, Capital
market & Money market, Selling & Marketing, Primary & Secondary
market.
(P)
Affecting factors on the
following:
Finance
Decision, Capital Structure, Working Capital, Fixed Capital, Pricing of
Product, and Choice of Channel of distribution.
(Q)
Process / Functions on the
following:
Planning,
Organizing, Staffing, Selection, Controlling, Marketing, Stock Exchange, SEBI.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
